Returns & Exchanges
At Darlaston Builders Merchants, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most building materials and hardware items. Please ensure all returned goods are in their original packaging and in a resalable condition to qualify for a full refund.
Contact Support
Notify our customer service team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring all components, manuals, and protective wrappings are included.
Arrange Transport
Return the items to our main depot or schedule a collection for larger bulk materials; please note that collection fees may apply for heavy goods.
Receive Refund
Once our warehouse team inspects the goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing